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BEAU AESTHETIC POLICIES

We Deliver an Outstanding Service

At Beau Aesthetic, we thrive on providing every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Beau Aesthetic Clinic experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

BOOKING POLICY

 

All bookings are made in accordance with the contents of this document and any other external conditions stated in consultations and medical history forms.

 

All appointment / bookings are subject to a non-refundable booking fee that will be advised at the time of booking. 

 

Booking Fees can be paid in cash, bank transfer or via Stripe. Bookings are not confirmed until a booking fee has been received. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you.

 

Full client details including a name, date of birth, address, mobile number and email address must be provided at the time of booking.

 

All consultation and declarations must be digitally completed before your appointment these will be sent to your email address at least 7 days prior to your appointment.

 

If you have a review appointment arranged for anti-wrinkle treatment, this must take place at 2 weeks of your original appointment. If you do not book an appointment within the specified period, we will be unable to offer you a free review appointment.

 

Combination treatment offers must be used during 1 appointment and with 1 person (unless specifically stated otherwise).

CANCELLATION POLICY

Your appointments are important to Beau Aesthetic, they are reserved you especially for and we understand that sometimes appointment rescheduling is necessary. Therefore we politely request a 72-hour notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel or reschedule an appointment without giving enough notice, we miss that opportunity to fill that appointment time, and clients miss that opportunity to receive our services. Therefore, we have a strict 72-hour cancellation and rescheduling policy. If you should need to reschedule your appointment, you may do so ONCE within no less than 7 days of your scheduled appointment. Any changes after the permitted ‘ONCE’ or not in accordance with our policy will be considered a cancellation and your deposit will not be transferable and will be lost.

Please note, as of 2017 the following cancellation/ rescheduling/ missed appointment policy is in effect:

Confirmation of appointment 

Clients received an email or text appointment reminder. These reminders are set up through the client profile in the Beau Aesthetic booking system. These reminders are sent out 72 hours before the appointment time.

Please understand it is your responsibility to monitor your appointment dates and times in order to prevent any missed appointments, which results in your losing your deposit. Not receiving an electronic notification for your appointment from Beau Aesthetic before your appointment is not sufficient reason to miss an appointment. Beau Aesthetic send reminders out of courtesy but clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.

If you are uncertain when you next appointment with Beau Aesthetic, please contact us.

Cancellation of appointment

A full 72-hour notice is required before cancelling appointments with Beau Aesthetic. Clients may contact Beau Aesthetic directly to cancel.

 

Also please note if you can after the 72-hour notice period required the following booking fees will apply;

  • The full deposit will be billed for the loss of the appointment

  • Full appointment charges will be applicable if less than 24 hours’ notice is given or “no show”.

Late arrival

Late arrivals may not receive a treatment; we will always do their best to provide full treatment but cannot keep other clients waiting. We operate a strict 15 minute ‘lateness limit’ at which point your appointment will be cancelled if we are unable to accommodate you.

 

*We will endeavour to re-book you for our earliest available date*

Valid reasons for cancelling an appointment 

There are a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medically emergency requiring urgent professional treatment, a death in the family or a natural disaster.

Cancelling by Beau Aesthetic

Beau Aesthetic stands by our policies. For the sake of fairness to our clients, if Beau Aesthetic cancels your appointment within 72-hours, your next appointment will be reduced by 25%. 

Emergency Public Health Measures

Should we be required by government or local council to close due to emergency public health measures or any other reason, we will carry your booking fee over for your next appointment when we are permitted to re-open. If you would prefer a refund on your booking fee instead, we will be happy to arrange this for you.

Additionally, should we not be able to carry out a review or complete a treatment due to being subject to government enforced closure we will not be able to refund your treatment fee or offer any partial refund. All treatments booked are done so by you in the knowledge that enforced closure may happen with little or no notice at any time and we may not be able to complete your treatment. In exceptional circumstances, enhance may be able to offer a discount on the same future treatment to compensate but this cannot be guaranteed. 

GENERAL COMPANY TERMS AND CONDITIONS

Aftercare

It is your responsibility to follow the aftercare that is provided with your treatment, you also take the responsibility to ask for clarification should you not understand it. If you do not follow your aftercare advice as given, Beau Aesthetic Clinic Limited cannot be held liable.

 

Aftercare advice is discussed at your appointment and provided by a paper copy. You can also contact us at any time following your appointment should you require any advice or have any questions.

 

Health Screening

It is important that you provide all medical history asked of you and any additional information that you believe may be relevant. Beau Aesthetic Clinic will not be held liable for any damage or injury caused because of withheld information or failure to follow instructions from the Clinic staff. Failure to disclose your full medical history can be extremely dangerous due to certain conditions and medications being incompatible with certain treatments that we offer. 

 

Corrective Procedures for 3rd Party Treatments

If you require corrective treatment then it is down to the individual practitioner to assess suitability, we take no responsibility for any of your previous work carried out by 3rd parties or previously carried out by us. Should corrective work be undertaken, we accept no responsibility for issues that may arise due to previous work and potential issues will be discussed at time of consultation.

 

Alcohol & Drug Use

For any treatments booked, you should not consume any alcohol or use recreational drugs 48 hours before or after your appointment. If you have consumed alcohol or used recreational drugs, you must alert your practitioner as it may not be safe or recommended to proceed.

 

Gift Card Purchase & T's & C's

Beau Aesthetic Gift Cards can be redeemed against any clinic services specifically offered by Beau Aesthetic. Gift Cards can be used for making a purchase. The Gift Card is not a credit or debit card and has no implied warranties.

 

Beau Aesthetic is not responsible for Lost, Stolen or Damaged Card or any unauthorised card use, and cards cannot be replaced if lost or stolen.

Beau Aesthetic Gift Cards must be used within 12 months from date of original purchase. This 12-month validation period cannot be extended.

 

Any unused value remains associated with the card and cannot be redeemed for cash.

 

All credit value remains with the gift card purchase and cannot be redeemed for cash.

 

In addition to these specific Terms & Conditions, all purchases are also subject to our general company policy available on the company website.

Card balances can be checked at any time by contacting us directly.

GENERAL CLINIC POLICY

 

Beau Aesthetic reserves the right to refuse treatment should they believe that a client is medically unfit for treatment or that they believe, in their professional opinion, that the treatment is not going to have the results desired or is not in the best interests of the client. This also applies during treatment should our member of staff have good reason to cease treatment.

 

We accept no responsibility for your personal belongings while you are visiting the clinic or if they are left behind.

 

Please be aware that children under the age of 18 are not permitted to be present in the clinic

 

In the event of any incident that involves verbal or physical abuse towards our staff or any other clients, you will be required to leave our premises and will be permanently removed from our booking database. Pending treatments up to that point will be cancelled and any treatment plans voided. This also applies to unacceptable behaviour or abusive comment on social media channels or the public domain in general.

 

Products purchased in the clinic or on the online shop are non-refundable unless they are faulty. Faulty products will need to be returned to Beau Aesthetic for assessment before a refund can be processed.

 

Our clinic locations operate a strict Covid-19 Policy to be always observed.

 

Promotion, Special Offers & Competition Policy

 

Beau Aesthetic may run promotions, special offers and competitions. Beau Aesthetic reserves the right to change any aspect of the promotion, special offer or competition without notice.

 

Promotions, special offers and competitions may have separate terms and conditions applied to them that are not specifically stated here.

 

Prizes and any competition gains may not be transferred to 3rd parties and are for the exclusive use of the individual only.

 

Prizes and any competition rewards must be used within 6 months of being announced. Any prize or reward not claimed, booked, and carried out within this 6-month period will be void.

 

Promotions relating to individual treatments (i.e., a complimentary facial or dermal LED Light Therapy Treatment) must be taken at the time of treatment and cannot be held over for a future date. It is also not transferable to 3rd party.

 

Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

 

All treatments, products and offers are subject to availability.

 

PRIVACY POLICY


Beau Aesthetic values your privacy and want to be clear about the data we collect, how we use it and your rights to control that information. This policy reflects the high standards established by the General Data Protection Regulation (GDPR); a set of laws passed in the European Union. It applies to information collected by us, or provided by you, during your appointment, via email, our website, or in any other way including over the phone.

We are committed to protecting the privacy of our clients. This privacy policy is intended to inform you on how we gather, define, and use your data.
All your personal data will be held and used in accordance with GDPR and national laws implementing GDPR and any legislation that replaces it in whole or in part relating to the protection of personal data.

 

Information Collection 

We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you subscribe to our e-newsletter, complete an online survey, leave a review our page, book a treatment with us, or consent to have a treatment with us or make a purchase. 

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The Information we Record via our Website: 

When you visit our website (via a computer, mobile or hand-held device) you may provide us with personal information including your name, address, contact details and financial data.

This information is gathered when you register or book an appointment online, email Beau Aesthetic, make a purchase, sign up for an e-newsletter, complete an online survey or leave a review online.

Our website is created with Wix, which also allows us to see information on user website activity including, but not limited to page views, referral and average time spent on the website. The information is depersonalised and is displayed as numbers, meaning it will not be tracked back to individuals, which helps to protect your privacy. Using this we can see what content is popular on our website and strive to ensure you have the best user experience possible.

Our website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on our Site. We encourage you to read the privacy policies of other websites you link to from our site or otherwise visit. 

The information we Record via Emails:

When you correspond with the Beau Aesthetic by email, we may need to retain the content of your email and any photographs supplied together with our replies, as they form part of your medical records.

The Information We Record During Your Consultations & Treatment Appointments: 

When you visit Beau Aesthetic Clinic you provide personal information including your name, address, date of birth, contact details and medical history. 

During your consultation medical notes are taken, which may include any allergies, operations, and medication. We also record treatment data which may include details of treatments or procedures you have had done

Depending on the treatment sometimes photography and prescriptions may be required. This will form part of your treatment/medical records.

Before or during your visit you may be asked to read and sign consent forms which form part of your treatment/medical records.

During your treatment we will record treatments, outcomes and may take photographs which form part of your treatment / medical records.

 

How We Use Your Information:

Your personal details and medical records are for legitimate purposes and ensure we are able to:

Provide the best possible care

Provide Beauty, Medical and Aesthetic treatments safety

Identify any contraindications you may have for specific treatments

Diagnose medical concerns, provide treatment plans, and write prescriptions

Maintain an accurate appointment diary for all our specialist

Confirm your appointment by text, email, or phone

To answer your questions by text, email, or phone

Keep you up to date on news and treatments offered by the Clinic

To contact you for post-treatment, follow up and care, including survey requests in order to improve our service

You have a responsibility to inform us if any of your details such as name, address, contact numbers change, so our records are accurate and up to date for you. Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. 

Marketing

You have the right to ask us not to process your personal data for marketing purposes and can opt out from marketing at any time. This will not affect our use of your data to contact you to remind you about your appointments.

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Taking Payments

We take card payments using SumUp in the clinic, Stripe or BACS for online payments. These third parties have access to your Transaction Data and have their own GDPR compliant policies. 

Appointment System

For appointments made at Beau Aesthetic we use Aesthetic Nurse Software for the appointment diary, this enables you to book appointments online. You will receive automatic appointment confirmations and reminders. We store your contact details such as name, address, email, and phone numbers on here and in your client records in order to identify you and send you confirmations and reminders and in case we need to inform you of anything related to your appointment.

Treatments requiring Prescriptions 

At Beau Aesthetic some treatments require a prescription by an Independent Nurse Prescriber. These prescriptions will need to be sent to a pharmacy to provide your agreed treatment. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have entered into appropriate confidentiality obligations and/or contractual data processing clauses with us. 

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How We Maintain Confidentiality of your Records 

Beau Aesthetic Clinic has a legal obligation to keep information about you confidential. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

All your records are stored electronically in a GDPR compliant software system. All digital data is secure and is highly protected from unauthorised persons and is also protected from deletion or malicious hacking. 

 

How We Share Your Information 

We will only share your information if you have given us written permission to make/cancel appointments with a family member/employee.
We do not sell our database to third parties.
We never share any information with third parties unless there is a genuine need for it, or we receive their request in writing and we have your written consent.

Disclosure of Personally Identifiable Information

Fraud Protection and Compliance with Law. We may need to disclose your personal information or share your personal information to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, HMRC, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating, or defending claims or complaints.

Service Providers 

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions but may not use such information for any other purpose. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. 

How long do we Hold your Information?          

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
As a medical clinic we are required to hold medical records for ten years from your last treatment.
Marketing Enquiries and Emails – 6 months 

Your Rights                                              

You have the right to withdraw your consent at any time by contacting us via email or letter. We will no longer contact you although medical records must be retained for ten years. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

You have the right to request a copy of your medical records and this request must be put in writing and signed by you (the client). We are required to respond to you within 30 days.


You have the right to have information updated or corrected if you feel it is inaccurate, incomplete, or out of date. This request must put in writing and signed by you (the client).

Changing our Privacy Policy 

Our privacy policy will be reviewed regularly and updated as needed or as required by law.
The revised policy will be displayed on our website. Where necessary, you may be asked to sign the consent form again.

 

Objections & Complaints  

Our Data Protection Officer is responsible for ensuring the Clinic keeps your information secure and confidential.
If you have concerns about the way your information is managed, please contact Beau Aesthetic on 07897032328 or email lavinia@beauaesthetic.co.uk.
If you are still unhappy you can then complain to the Information Commissioners Office (ICO) at www.ico.gov.uk or telephone 0303 123 1113.

 

Data Breaches 

In the unlikely event of a data breach occurring, Beau Aesthetic will undertake a further investigation. Lessons learnt will be added to the policy and the relevant supervising bodies notified if required.

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page.

 

Updated October 2021

 

Beau Aesthetic Complaints Policy 

Introduction

We always aim to provide a high standard of care in all our services.

Our clients’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services, it is important that you let us know. 

If a complaint alerts us to possible abuse or neglect, we will tell the Council’s adult safeguarding team. The safeguarding team will decide how to investigate and monitor outcomes. 

Making a Suggestion

Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion.

First you should speak to the Manager/Owner of the service.

If the suggestion is something that Beau Aesthetic as a company needs to consider you can send it to:

Lavinia Houston 

Owner

Beau Aesthetic Clinic Limited

122 Leeds Road

Lofthouse

Wakefield

WF3 3LP

Making a Complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.

Beau Aesthetic assures clients that it will not withdraw or reduce services because someone makes a complaint in good faith.

Who can Complain?

Anyone affected by the way Beau Aesthetic provides services can make a complaint.

 A representative may complain about the affected person if they:

• have died

• cannot make a complaint themselves, or

• have given consent for the representative to act on their behalf

 If you are not happy about making a complaint yourself and you do not know someone who can talk or write to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you.

  

How you can Make a Complaint?

You can complain:

• in person

• by telephone, letter or email

• through a member of staff at Beau Aesthetic Clinic

• through an advocate or representative 

where someone complains orally, we will make a written record and provide a copy of it within 3 working days

• by letter

• by email

  

Anonymous Complaints

We deal with anonymous complaints under the same procedure; however, it is better if you can provide contact details so we can tell you the outcome of our investigation.

Responsibility

The owner/manager has overall responsibility for dealing with all complaints made about their service.

 We will provide as far as is reasonably practical:

• any help you need to understand the complaints procedure; or

• advice on where you may get that help.

How we Handle Complaints

The Registered Manager/Owner of Beau Aesthetic will investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.

 We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.

 We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

 When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

• details of the findings.

• any action we have taken; and

• our proposals to resolve your complaint.  

  

Time Limits

You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.

 

Further Steps

Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free independent service.

You can contact the LGO at:

 Tel: 0300 061 0614

Website: www.lgo.org.uk

NB: The LGO will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters. 

  *We can provide this policy in other languages or in other formats on request*​​

COVID-19 POLICY

1. Hand Hygiene

Hand hygiene is essential to reduce the transmission of infection. All staff and clients must decontaminate their hands by washing with antimicrobial soap and water for at least 20 seconds, taking care to systematically clean thoroughly especially under the fingernails and palmar creases as well as ensuring washing of the forearms.

Hand hygiene must be performed immediately before every episode of direct patient care and after any activity or contact that potentially results in hands becoming contaminated, including the removal of personal protective equipment (PPE), equipment decontamination and waste handling. When managing the same patient between activities the practitioner can use an alcohol-based hand rub. Before any clinical interaction practitioners should be ‘bare below the elbows’, all hand and wrist jewellery should be removed, barring a single band plain ring which should be navigated during hand hygiene.

Fingernails should be clean, short and free of artificial nails or adhesive nail products. Breaks in skin should be covered with a transparent occlusive dressing.

2. Respiratory secretions and cough hygiene

Clients and staff should be encouraged to minimise potential COVID-19 transmission through good respiratory hygiene measures which are:

• Disposable, single-use tissues should be used to cover the nose and mouth when sneezing, coughing, or wiping and blowing the nose – used tissues should be disposed of promptly in the nearest waste bin.

• Tissues, waste bins (lined and foot operated) and hand hygiene facilities should be available for clients and staff

• Hands should be cleaned (using soap and water if possible) after coughing, sneezing, using tissues or after any contact with respiratory secretions and contaminated objects.

• Encourage clients to keep hands away from the eyes, mouth and nose.

The best method to minimise transmission is to; where possible, avoid contact. Clients should be questioned prior to face-to-face contact as detailed below. However, should a patient attend clinic and display symptoms they should be candidly questioned and in cases of a new cough, fever, myalgia or recent infection must be asked to reschedule and promptly requested to leave the site. Should you be in a situation where you believe that a suspected COVID-19 +ve patient has been in the clinical area you must:

• Immediately stop all activity.

• Ensure no other clients are admitted to the clinic.

• Doors should be kept closed with windows open to improve airflow and ventilation.

• Use disposable cloths/papers/mop attachments and either a combined detergent disinfectant solution at a dilution of 1000 parts per mission (ppm) available chlorine (av.cl) or a neutral purpose detergent followed by disinfection (1000ppm av.cl).

• Dispose of all cleaning cloths/wipes as well as all waste associated with suspected positive client into a waste bag. Ensure it is disposed of in the clinical waste, ensuring adequate PPE and hygiene before and after contact.

3. Triage

Appointments must be by prior arrangement only. The following questions should be asked and documented before booking any patient for a face-to-face appointment:

• Are you currently suspected of having COVID-19

• Have you been in contact with or are living with someone suspected or confirmed of having Covid-19?

• Do you have a fever, or have you had a high temperature in the last 14 days (a fever is a temperature greater than 37.8°c)

• Have you had a cough or any other respiratory signs in the last 14 days?

• Do you suffer from any of the following: Diabetes, cardiovascular disease, including hypertension, chronic lung disease, immunodeficiency, cancer under active treatment?

• Are you pregnant?

• Are you over 70 years of age?

The aesthetic practitioner will also obtain a medical history from the client prior to the appointment, either by telephone or email/online. This will reduce the time spent in clinic for the client.

When an appointment is booked the client must be given the following instructions either via phone or email:

• Attend your appointment unaccompanied. Please use the toilet at home before leaving the house. Please wear a face mask/covering.

• Please limit the wearing of jewellery. Wedding rings may be worn provided hands are kept clear from the face. Minimal make-up should be worn.

• Please limit the personal possessions you bring with you. The clinic may reserve the right to prevent personal items entering the treatment rooms.

Clients will be asked to remain in their car on the car park & ring the clinic to let them know they have arrived.

The aesthetic nurse will collect the patient from the car park to bring into the clinic.

• Upon arrival the patient will have their temperature checked (if above 37.8 they cannot be seen in the clinic), they will be asked to wash their hands/ use hand sanitiser & don a face mask & gloves provided by the clinic. The nurse will then take the patient directly to the treatment room.

• When the treatment is complete, patients must wash their hands/use hand sanitiser once more.

• The nurse will show the patient out of the clinic always ensuring 2 metres distancing, except when undergoing treatment.

4. Bookings and payment

Patients will be encouraged to pay by bank transfer in advance if possible, or card at appointment reducing contact wherever possible and cleaning card machines after use where necessary. If for any reason payment by cash is unavoidable, additional precautions, including hand washing, must be taken. Money will be stored in a sealed plastic bag for the following 7 days.

5. Clothing

The aesthetic nurse will wear clean scrubs daily which will be put on & removed in the clinic at the start & end of the day (scrubs will not be worn on the journey in to or from work). The wearing of jewellery, nail polish and other non-essential accessories will be minimized.

Daily, the nurse will carry their uniform and shoes in a disposable bag. Allowing for the two-metre distancing rule, uniform should be changed into on site in a designated changing room. Handbags and personal possessions such as phone/iPad etc. should be safely stored in a locker or other safe place. Staff should avoid returning to the changing place, except to change out of their scrubs at the end of the day.

At the end of the shift, staff should wash their hands thoroughly and place their uniform and shoes into a designated storage/wash bag. Uniforms should be washed daily separately from other household linen at a temperature exceeding 60°C.

Procedure-appropriate PPE should be donned prior to seeing patients & any the treatment. To see routine patients the nurse will wear a plastic apron over scrubs, a FFP2/N95 face mask and a face shield or goggles. When carrying out treatments the nurse will wear the appropriate PPE for that treatment.

See appendix 1. Government guidelines for PPE and risk assessments for each procedure.

Personal Protective Equipment

Certain procedures convey a higher risk of transmission. For example, aerosol generating procedures (AGPs) present risk of aerosolised transmission. This guidance therefore seeks to set out clear and actionable recommendations on the use of PPE, as part of safe systems of working.

Training

Staff should be trained on ‘Donning and Doffing’ PPE. Videos are available to demonstrate how to ‘don and doff’ PPE for AGPs and how to ‘don and doff’ PPE for non-AGPs.

https://www.gov.uk/government/publications/covid-19-personal-protective-equipment-use-for-aerosolgenerating-Staff should know what items and type of PPE they should wear for each setting, procedure, and context.

Sessional use of PPE

Aprons and gloves are subject to single use as per Standard Infection Control Precautions (SICPs), with disposal and hand hygiene after each patient contact. Respirators, fluid-resistant (Type IIR) surgical masks (FRSM), eye protection and disposable fluid repellent coveralls or long-sleeved disposable fluid repellent gowns can be subject to single sessional use in circumstances outlined in section. 

A single session refers to a period where a practitioner is undertaking duties in a specific clinical care setting or exposure environment. Once the PPE has been removed it should be disposed of safely.

The duration of a single session will vary depending on the clinical activity being undertaken.

PPE should not be subject to continued use if damaged, soiled, compromised, and uncomfortable and a session should be ended. While the duration of a session is not specified here, the duration of use of PPE items should not exceed manufacturer instructions. Appropriateness of single versus sessional use is dependent on the nature of the task or activity being undertaken and the local context.

Eye protection/face Visor disinfection

Eye protection and lenses or face visor, where reusable, must be disinfected between clients; to do this use solutions recommended below or consider proprietary brands: Use 2 Clinell® wipes or first with detergent and warm water and then solution of Sodium chlorine 1000ppm i.e., Actichlor® or Presept®.

Donning and Doffing

Please refer to the Public Health Guidance - Guide to ‘Donning and Doffing’ standard Personal Protective Equipment (PPE). All staff should complete the ‘donning and doffing’ training before commencing work in the clinic.

Disposal of PPE

All used PPE should be deposited in an appropriate waste bin with a hard cover and pedal opening. All waste should be collected and disposed of in marked clinical waste bins. Should this not be available, waste must be stored for 72 hours in two sealed waste disposal bags prior to disposal.

Cleaning and Waste Management

A thorough cleaning and disinfection of surfaces and areas of contact with the client should be carried out after every procedure.

Staff should inform the client of the disinfection of the treatment room between clients and to explain the cleaning procedure to the client for their own peace of mind.

Equipment

Equipment should be single-use items if possible.

Reusable, non-invasive equipment must be decontaminated:

Between each patient and after patient use.

After blood and body fluid contamination

At regular intervals as part of equipment cleaning.

Cleaning in Treatment Room

All surfaces including work surfaces and treatment couch must be wiped down with appropriate cleaning solution at the end of every treatment.

Cleaning at the end of sessions will be carried out.

Consent

In addition to treatment specific consent, the practitioner must ensure that the patient has a complete and informed understanding of the potential impact that Covid 19 might have upon the treatment. This will allow the practitioner and patient to reach a mutual agreement in ‘weighing up’ risks and benefits to achieve and inform valid consent.

It is important that the patient understands the rationale for the various measures that need to be taken, both by practitioner and patient, to minimise risk. This relates to both peri and post-procedural care and will further enable the client to take a broader and more informed approach to future decision making in relation to their health and wellbeing.

There is some evidence that dermal fillers given in the presence of a recent viral infection (or where a virus is caught after treatment) can increase the risk of delayed hypersensitivity reactions. This should be reflected in medical history taking and must form part of the patients understanding and consent. Furthermore, the practitioner must make allowance for this possibility in terms of post-procedural care, particularly in the event of future lockdowns.

https://www.dovepress.com/delayed-hypersensitivity-reaction-to-hyaluronic-acid-dermal-filler-fol-peerreviewed-fulltext-article-CCID

It is particularly important that members of the public understand that these measures cannot completely remove all risk in relation to Covid-19. As such members of the public must be provided with sufficient time to consider this fact prior to consenting and receiving treatment. 

Skin Preparation

No changes are required in the use of preparatory skin cleaning, assuming this is usually performed with solutions containing ethyl alcohol, or a hypochlorite solution such as Clinisept®. There is evidence that chlorhexidine is less effective in the removal of SARS-Cov-2.

https://www.ncbi.nlm.nih.gov/pubmed/32035997

Covid-19 Testing

Practitioners should avail themselves of ‘testing’ opportunities to provide both themselves and members of the public with the assurance required to proceed safely with the administration of treatment. Beau Aesthetic Practitioners are tested twice weekly to ensure the safety of the clients. This information can be provided to the client at any time. All clients attending clinic will have an opportunity to have an antigen/antibody test prior to treatment if wanted. For dermal fillers this will be encouraged.

Time Management

There will be an increase in appointment length, although reduced patient contact time. This will allow additional time for room cleansing and ventilation after each treatment episode, limit unnecessary exposure time and reduce the risk of human error in a stressful environment. Where lengthy treatments are proposed, a risk assessment should be performed, and the treatment done over more sessions if appropriate.

Risk Assessment

Each procedure performed at Beau Aesthetic will be risk assessed to ensure it can be delivered safely. All risk assessments are available to clients electronically upon request.

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07897032328

lavinia@beauaesthetic.co.uk

Aesthetic Practitoner/ Registered Nurse

Beau Aesthetic

122 Leeds Rd

Lofthouse

Wakefield

WF3 3LP, UK

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